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COVID-19: Contact tracing with NZ COVID Tracer app

All businesses and service providers must display the official NZ COVID Tracer QR codes at all alert levels.

All of New Zealand is at Alert Level 1

All of New Zealand is at Alert Level 1

All businesses can operate, provided they can meet the rules to operate safely. Businesses are still required to display the official QR codes for the NZ COVID Tracer app at all alert levels.

For more information, check out the business.govt.nz page for Workplace operations at COVID-19 Alert Levels.

QR codes are mandatory for businesses under all alert levels

All businesses must display the official NZ COVID Tracer QR code for each workplace at all alert levels. 

A separate QR poster is needed for each unique location. Each location must display their poster in either a prominent place or near main entrances. 

Get your QR code poster (external link) — covid19.govt.nz

Businesses need to display QR codes

Businesses and services must provide customers, staff and suppliers the ability to scan a QR code with the NZ COVID Tracer app or use an alternative record-keeping system or process that supports contact tracing (such as appointment records or a paper-based sign-in register).

While QR codes are linked to a unique location, this does not have to be a fixed location. We recommend you get a QR code if your business is a mobile business, such as a food truck. 

Businesses and services include:

  • voluntary and not-for-profit services
  • both public sector and private sector businesses and services
  • businesses and services that provide space for other businesses and services to operate within, such as shopping malls and marketplaces
  • businesses and services that provide facilities or venues for events or activities if people pay to attend the event or participate in the activities or pay to hire the facility or venue; and
  • playing sports professionally or semi-professionally.

For the purposes of displaying a QR code, a workplace has the same definition as in the Health and Safety at Work Act. This means that a code must be displayed at any place where work is being carried out for a business and includes any place where a worker goes, or is likely to be, while at work.

QR codes for mobile workers and delivery vehicles

If your workplace is a customer’s premise or a vehicle, you do not need to display a QR code. This means that tradies (such as plumbers), couriers and delivery drivers will not need to display a QR code when making deliveries to customers or working in someone's home. However, physical distancing requirements will apply, and you should keep detailed records of your movements. This can be paper-based, such as a diary, or electronically.

Public transport and small passenger services

All public transport services and small passenger services, like taxis, are required to display QR codes. Airlines and inter-city buses are excluded from this requirement because they have ticketing with contact information readily available.

Getting your QR codes

Businesses that haven’t already generated an official QR code for each of their premises can do so through the webform at: https://qrform.tracing.covid19.govt.nz/ (external link) . A separate poster is needed for each premises or unique location. 

To use the webform, business owners will need:

  • a valid New Zealand driver licence so your identity can be verified
  • the address details for each of your premises
  • your email address
  • an email address and contact phone number for each of your locations.

If you have a large number of premises or do not have a driver licence, you can also get your official QR codes by emailing a completed bulk-upload template to the Ministry of Health’s NZ COVID Tracer support team at help@covidtracer.min.health.nz.

Download the bulk upload template (external link) — Ministry of Health.

Businesses can also download QR code posters through MBIE’s Business Connect. If you are already registered with Business Connect, simply log in to the service (external link)  to get started.

Tips on displaying your poster

Each QR code poster relates to a specific premises or location. Print as many copies of the poster as needed to ensure there is one displayed prominently at or near every entrance to the premises. Feel free to print additional copies for display in other places, such as at the register. 

Print your posters in A4 and in colour (if possible), and do not crop them – they must be displayed in their entirety. 

Place QR code posters in accessible places

Make sure to put your QR code posters on display in prominent locations next to every entrance to the premises.

If you can, place a poster on the left-hand side of your front window or entrance, with the top approximately 130cm from the ground. It is key to make it easy for people to reach without creating an obstruction.

Try not to place your posters on sliding or revolving doors, in narrow or hard-to-see areas, in places with high glare, or in locations that are too high or hard to reach.

How to display your QR code poster (external link)  — Ministry of Health

Alternative options for contact tracing

Businesses can use any number of different systems and processes to keep a record of people entering their premise or site. This can be through an electronic system (such as the tablet sign-in apps already used by many businesses to register visitors), or a simple pen-and-paper register using individual slips and a ballot box for storage, or having an employee take attendance records on visitors’ behalf. Attendance records should include the person’s name, the date, the time, and their phone number.

Whatever alternative system you use, it is important that everyone’s personal details are collected, kept and used in a way that protects individuals’ privacy. Previous visitors’ attendance records should not visible to subsequent visitors. Unsecured personal information exposes people to unwelcome contact, fraud, or even identity theft, and is a breach of the Privacy Act.

Business Toolkit (external link)  — covid19.govt.nz

Collecting and holding customer contact information

Businesses should only collect information if it is necessary to enable contact tracing. The purpose of the collection is to enable the Ministry of Health to contact a person in the event of a suspected or confirmed case of COVID-19.

Accordingly, identity verification documents, number plates and other such personal information is unnecessary. Businesses should only ask for name, phone number and the date and time of visit.

When collecting this information, advise people that it is being collected to support contact tracing. It is your responsibility to store any private information securely, and it can only be used for COVID-19 contact tracing. For example, you should not automatically add people’s emails to your contact database without their consent, or you may breach the Privacy Act.

Privacy statements

We recommend you display a privacy statement alongside your register system. Here’s an example:

This information is being collected to assist in the management of the COVID-19 pandemic. It will be given to the Ministry of Health and/or the District Health Board on request in the event that it is required for contact tracing purposes. We will not use it for any other purpose, and will destroy it after 30 days.

It will be kept here at [name of the establishment]. You have a right to access and correct any information we hold about you.

Want more information?

You can find further information about the QR codes and all download processes from the Ministry of Health.

NZ COVID tracer (external link)  — Ministry of Health

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